Here to help, quietly.
Most answers below. For anything else, write to hey@sentez.co — or for privacy and removal requests, privacy@sentez.co.
Account & subscription
How do I cancel my subscription?+
Open the App Store app → tap your profile → Subscriptions → Lovetopia → Cancel. You'll keep access until the end of the current billing period.
Can I get a refund?+
Refunds are handled by Apple. Go to reportaproblem.apple.com and find your Lovetopia purchase to request a refund.
I was charged twice / wrong price.+
Email hey@sentez.co with your Apple receipt and we'll help you sort it out with Apple.
App & playback
Audio won't play / cuts out.+
Force-quit the app, reopen, and try again on Wi-Fi. If the issue persists, email hey@sentez.co with your iOS version and device model.
How do I listen offline?+
From any story detail page, tap the download icon. Offline downloads are available on any paid plan.
Can I use a sleep timer?+
Yes — tap the timer icon in the audio player. Choose 5, 10, 15, 30, 45 or 60 minutes, or end of chapter.
Privacy & content
Is my listening history private?+
Yes. There is no social feed, no public profile, no shares. Your library and history are only visible inside your account on your device.
How do I report content?+
Email hey@sentez.co with the story title and your concern. Our editorial lead reviews all reports.
How do I delete my account?+
Open the app → Settings → Account → Delete Account. We remove your data within 30 days.
Ready to listen?
Download Lovetopia